We feel it is important to maintain open and clear lines of communication with our parents and other stakeholders. We encourage parents to let us know if they have any questions, worries or concerns. Where parents feel that they have not been listened to or where they feel informal approaches have not worked it is possible to make a formal complaint.

Details of how to do this are contained in our complaints policy, which can be downloaded here. Details are also included in the parents’ handbook.

During the 12 months to January 2010, two complaints from parents were processed using this complaints procedure.